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DIRECTORATE OF TELECOMMUNICATIONS
QUALITY ASSURANCE
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During the 1980's, there was growing awareness in the private and public sector that quality of products/services had to be improved within the UK. By way of promoting this awareness, the government of the day introduced many new initiatives, particularly into the public sector.
I don't have information as to the exact date when senior management took the decision to implement a Quality Management System (QMS) that would eventually lead to DTELS achieving BS5750 accreditation, but I would hazard a guess at the late 80's.
I believe the reasoning behind this decision included (i) to accord with government initiatives, (ii) the importance placed on maintaining customer confidence that DTELS was moving with the times by meeting nationally recognised standards and (iii) I think also influenced by DTELS moving to a company driven culture and the likelihood of privatisation at some point in the future.
To translate this decision into reality, a full time Quality Manager was appointed to devise and implement a working QMS throughout DTELS.
The QMS became a major task in many parts of the organisation as it was necessary to identify current work practices, amend where necessary to meet accreditation requirements, then document and implement the procedures.
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