3 Customer Requirements
This section ascertains additional and replacement requirements of the Directorate's customers, makes financial provision for expenditure on telecommunications equipment to meet those requirements and liaises with the Procurement Section which buys the equipment. The necessary information to enable these assessments to be made is obtained by annual enquiry of chief officers and by reference to Directorate records.
When firm operational requirements are received from customers the Section authorises the issue of equipment from central stores for installation by the field staff.
The section also has responsibility for operating licensing aspects, and the installation of standby power supplies at wireless relay stations within the emergency network.
This section is concerned with the general administration and organisation of the Directorate. In particular it is concerned, in conjunction with the Home Office Establishment Department, with the recruitment, allocation and transfer of staff and their pay and conditions of service; and with the complementing of all the Directorate's establishments. The section is also concerned with stores procedures and it co-ordinates the building programmes at the Directorate's establishments and arranges for the provision and replacement of all vehicles required by the field services.
The section also includes the Project Control Office and Library. The project control system is designed to progress all the activities of the Directorate, to provide information on work load assessments, and to enable necessary action to be taken to avoid delays and to meet target dates. The officer in charge of project control also maintains the Directorate's technical library.
This section works in close co-operation with the Home Office Training Branch. It co-ordinates all the Directorate's training activities. This includes the arrangements for day release courses which are undertaken by a high proportion of technical staff with a view to obtaining National Certificates and City and Guilds qualifications. Internal training includes management courses and systems courses designed to give detailed training to technical staff in control room, link and main station apparatus. Over the next 12-18 months a programme of logic circuitry and visual display unit training will be undertaken in readiness for the maintenance of the terminal equipment of the police national computer.
The section is arranging technical courses for Police and Fire Communications Officers and the training of Civil Defence volunteers throughout the country.
The training officers devote a considerable amount of time to the production of various handbooks and to giving lectures to the Directorate's various Customer Services.
Appendix B shows the organisation of the Administration Section of the Directorate.Acknowledgement: Home Office DOT Exhibition 1971 Papers